Contact us
During Office hours: 9am - 5pm Monday – Friday
General enquires: lapsleyhousing@gmail.com
Maintenance: lapsleymaintainrequest@gmail.com
Out-of-hours emergency
Lapsley Housing provides an out-of-hours contact number for genuine emergencies only outside normal working office hours: 9:00am–5:00pm, Monday–Friday
Contractors may charge high call-out fees. If a call is judged unnecessary or not a genuine emergency, the tenant may be charged £150
Number - Phil 07388935554
Not considered an emergency (report next working day)
Do not use the out-of-hours service for:
- ❌ Normal central heating or boiler problems
- ❌ Appliance breakdowns (washing machines, ovens, etc.)
- ❌ Being locked out of the property (contact a locksmith or use the spare key arrangements)
- ❌ General maintenance issues, including:
- ❌Normal wear and tear
- ❌Condensation and mould issues
- ❌Pests (e.g., mice)
Genuine out-of-hours emergencies
Contact the service for:
- ✅ Serious water leaks that cannot be contained until the next working day
- ✅ Damage from a break-in that affects the security of the property (you must report it to the police and obtain a crime reference number)
- ✅ Serious structural damage that is property-threatening
- ✅ Any other situation considered life-threatening
Gas emergency
If you smell gas: Call the Gas Emergency Service: 0800 111 999
Electricity emergency
No electric - Please check the fuse board as this is normally a fuse that needs to be reset, normally from a faulty appliance that has been plugged in. Please unplug all items and plug back in until you find the fault appliance.
Or alternatively fill out the following form.
